Prize query

C

CyberGremlin

Community Member
Joined
Apr 19, 2026
Hi I have won a few tournament prizes and some of them have now passed 10 days and I have not yet received any verification emails from the support team please advise.Screenshot_20260912_021200_Chrome.jpg1000050795.jpg1000050794.jpg1000050793.jpg1000050818.jpg1000050923.jpg1000051191.jpg1000051190.jpg
 
Hello @CyberGremlin ,


Thank you for reaching out, and we are sorry for the delay. We can see the tournament results in the screenshots you shared. To help us check the status of each prize, could you please confirm the email address linked to your tournament account, and confirm that the in game name "CyberDog" belongs to you? This lets us match your entries and follow up with the Social Tournaments team on the verification emails. Once we have this, we will chase the outstanding prizes and update you as soon as we hear back.

We appreciate your patience while we look into this.


Best Regards,
Mihai, BetBrain Team
 
Mihai@BetBrain said:
Hello @CyberGremlin ,


Thank you for reaching out, and we are sorry for the delay. We can see the tournament results in the screenshots you shared. To help us check the status of each prize, could you please confirm the email address linked to your tournament account, and confirm that the in game name "CyberDog" belongs to you? This lets us match your entries and follow up with the Social Tournaments team on the verification emails. Once we have this, we will chase the outstanding prizes and update you as soon as we hear back.

We appreciate your patience while we look into this.


Best Regards,
Mihai, BetBrain Team
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Hi its now been another 4 days and now some of those tournaments are outside the allotted claim period? Whats going on do I now forfeit them?
 
CyberGremlin said:
Hi its now been another 4 days and now some of those tournaments are outside the allotted claim period? Whats going on do I now forfeit them?
Click to expand...
Hello CyberGremlin,

Thank you for your patience. We want to reassure you that your details have already been submitted to our Social Tournaments team for processing.

The wait is simply down to the high number of winners we are working through at the moment, yourself included, and it does take time to gather and check all the details for each one. Please rest assured your prizes are in the queue and this delay is on our side, so there is nothing further you need to do. We will update you here as soon as your prizes have been processed. Thank you again for bearing with us.

Best Regards,
Mihai, BetBrain Team
 
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