CyberGremlin
Community Member
- Joined
- Apr 19, 2026
Hi I have won a few tournament prizes and some of them have now passed 10 days and I have not yet received any verification emails from the support team please advise.
Prize query
- Thread starter CyberGremlin
- Start date
- Joined
- Jul 14, 2025
Hello @CyberGremlin ,
Thank you for reaching out, and we are sorry for the delay. We can see the tournament results in the screenshots you shared. To help us check the status of each prize, could you please confirm the email address linked to your tournament account, and confirm that the in game name "CyberDog" belongs to you? This lets us match your entries and follow up with the Social Tournaments team on the verification emails. Once we have this, we will chase the outstanding prizes and update you as soon as we hear back.
We appreciate your patience while we look into this.
Best Regards,
Mihai, BetBrain Team
Thank you for reaching out, and we are sorry for the delay. We can see the tournament results in the screenshots you shared. To help us check the status of each prize, could you please confirm the email address linked to your tournament account, and confirm that the in game name "CyberDog" belongs to you? This lets us match your entries and follow up with the Social Tournaments team on the verification emails. Once we have this, we will chase the outstanding prizes and update you as soon as we hear back.
We appreciate your patience while we look into this.
Best Regards,
Mihai, BetBrain Team
CyberGremlin
Community Member
- Joined
- Apr 19, 2026
The email linked to my CyberDog tournament account is [email protected]