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The Privacy Policy At BetBrain NZ
BetBrain NZ is the brainchild of GSH Online Media, and it complies with the company’s privacy policy. We will refer to GSH Online Media with “GSH”, “We”, and “Us.” We will collect and process personal data from our customers and other website visitors (“you”).
Your privacy and security are our top priorities, so we make sure that all your sensitive information is handled with care, protected, and in full compliance with data protection regulations. Our main focus is performance marketing and lead generation in the online space.
How Does it All Work?
With the help of this policy, NZ users will find out when, why, and how we can process their personal data. Moreover, it will offer important details about their legal rights. This policy is not intended to override any agreements that Kiwi players have with us or any rights they are entitled to under data protection laws.
Protecting Your Personal Data–What You Need to Know
GSH Online Media is the main authority, that takes full responsibility for managing your personal data. Our company is fully registered, with its official address at Titus Street no. 16, Bucharest. As the designated Data Controller, we determine how and why your personal information is processed.
We handle all collected data in compliance with the actual data protection laws, including the ones imposed by the General Data Protection Regulation engorged under European law and the DIA—Department of Internal Affairs of New Zealand.
This means that all your personal information will be used only for legitimate and authorised purposes. While we are committed to safeguarding your data, it may also be stored in databases accessible to other companies. However, any company with access must strictly respect the guidelines set forth in this Privacy Policy.
How We Use Your Personal Information?
In case you are thinking about what personal information we possess, we’ll explain in a second. Basically, when you visit our website, we collect some basic information such as:
- Your IP address (the unique number linked to your internet connection)
- Your general location
- Website usage
- Your preferences and interests
Why & When Do We Collect This Details?
As soon as you access our websites or use our services, we will collect the information straight from you. We will use these details to:
- Send email about our products and services
- Understanding how people use our website so we can make it better
- Show you ads that are more relevant to you
- Allow you to join forums or communities (if available)
- Comply with legal requirements
We will only use your information if:
- You gave us the permission, or
- It helps us improve our services in a way that respects your privacy
Who Do We Share Your Data With?
In order to run our business and provide our services, we partner with third parties who may sometimes need access to your personal information. Thus, we share data within our company group, including our subsidiaries and parent company, when necessary for business and legal reasons.
Moreover, we could share aggregated data, which means combining information from many users so that no individual can be identified. This type of data is usually used for:
- Meeting legal and regulatory requirements
- Industry and market research
- Understanding user demographics
- Marketing and advertising
- Other business-related purposes
If Our Business Changes Hands
In case we go through a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of the entire process.
If this happens, we’ll send notifications before we transfer any sensitive information under a new privacy policy.
Legal Disclosures
We may also share your personal data with courts, law enforcement, or government authorities when required by law or if necessary to:
- Meet legal obligations
- Respond to legal claims
- Assist in criminal investigations or prevent illegal activities that could put us, you, or other users at risk
We may take these actions to protect our business, legal rights, and the safety of our users.
Google Registration
When NZ players sign up or log in with their Google account, we collect basic details such as names, email addresses, and profile pictures. This information helps us create and manage the accounts on our website.
The Google profile picture will show on the user profile until players choose to update or remove it. We take the privacy of our Kiwi users seriously. Thus, all personal information, including Google profile photos, is securely stored and will never be shared with third parties without the user's consent.
Users can update or delete their profile information anytime. For more details, check our full Privacy Policy or contact the support team at [email protected] or [email protected].
International Data Transfers
To support our global operations, we may store, process, or transfer NZ users' information to partner companies inside or outside New Zealand.
If their data is moved outside Aotearoa, we will take all the necessary steps to ensure it remains protected at the same level as it would within New Zealand and in accordance with this policy.
Direct Marketing
Another reason why we may use your information is to send out marketing messages about our products and services. The same applies to our partners, including online casinos, sports betting, and financial services. These messages may come via email or targeted online ads.
There are times when we rely on legitimate business interests to send marketing communications. In other cases, we will only do so with your consent, as required by law.
You can opt out of marketing messages anytime by pressing the unsubscribe link in our emails or reaching out directly. We make sure our messages are limited and relevant based on the details we have about you.
By subscribing, you agree to receive marketing materials from GSH Online Media’s brands via email or targeted ads. You’re always free to opt-out.
How Long Do We Keep Your Data?
We only keep your personal data for as long as necessary to meet the purposes outlined in this policy. In some cases, we may need to keep it longer to comply with legal, tax, or accounting requirements.
Once your information is no longer of use, we will either safely erase or anonymise it in line with our data retention policy.
NZ Users’ Rights
NZ users have several rights regarding their personal data. Below, we will outline these rights and how Kiwi users can exercise them. To make a request, please contact us at [email protected]. Before the request, members of our community should take in mind the following:
Access
Kiwi players have the right to request:
- A confirmation of whether we are processing your personal data.
- A copy of the personal data we hold about them
- Details about how we use the data, who we share it with, whether it’s transferred outside New Zealand, how long we keep it, and what rights users have.
Rectification
If any of our NZ users believe that we have incorrect data about them, then they can ask us to correct the information. We may need to verify the accuracy of the new data before making any changes.
Erasure
Users in New Zealand can request that we delete personal data only if:
- It’s no longer needed for the reason it was collected.
- They withdraw their consent.
- They successfully object to the processing
- The data was processed unlawfully
- We are legally required to erase it.
We may decline the request if the data is needed to:
- Comply with a legal obligation
- Establish, exercise, or defend legal claims.
Restriction of Processing
Any of our users can ask us to limit how we use their data, meaning that we can store it but not process it if:
- NZ users dispute its accuracy (until we verify it).
- Processing is unlawful, but they prefer restriction over deletion.
- We no longer need the data, but users require it for legal claims.
- Kiwi users have objected to processing, and we are reviewing whether our legitimate interests override theirs.
We can still process restricted data if:
- NZ users give us consent
- It is needed for legal claims
- It is required to protect someone else’s rights.
Data Portability
Users in New Zealand have the right to receive their personal data in a structured, machine-readable format or have it transferred to another provider, but only if:
- The processing is based on their consent or a contract.
- The data is processed automatically (not manually).
Objection
If our Kiwi members believe that their fundamental rights and freedoms outweigh our legitimate interests, they can object to the processing of their personal data based on our “legitimate interests.”
If they do object, we may still process their data if we demonstrate that our legitimate interests are compelling enough to override their rights and freedoms.
International Transfers
Users have the right to request information or a copy of the safeguards in place for transferring personal data outside Aotearoa. They should keep in mind that, for commercial reasons, we may redact specific details from data transfer agreements or related documents.
Supervisory Authority
If our NZ users are not satisfied with how we handle personal data, they have the right to file a complaint with the local supervisory authority.
While they can contact the authorities at any time, we encourage them to reach out to us first so we can address any concerns or issues they may have.